Privacy Policy

 Last updated: 10 September 2026

Sparkeye Limited respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we use it, who we may share it with and the rights available to you.

Sparkeye Limited is the data controller responsible for the personal information covered by this policy.

Company: Sparkeye Limited
Company number: 17077498
Registered office: 72 Mosslea Road, Whyteleafe, England, CR3 0DQ
Website: sparkeye.uk
Email: sparkeyeinstalls@gmail.com
Telephone and WhatsApp: 07544 430454

If you have any questions about this policy or how we use your information, please contact us using the details above.

Depending on how you contact us or use our services, we may collect:

• Your name
• Email address
• Telephone number
• Property, site or billing address
• Details about the work or service you require
• Photographs, plans, reports and other files you send to us
• Appointment and booking information
• Quotations, contracts, invoices and payment records
• Communications through email, telephone, WhatsApp, social media or our website
• Electrical inspection results, certificates and other job records
• Information required for health and safety, access or site planning
• Feedback, reviews or complaints
• Website usage information, including your IP address, browser, device and cookie preferences

Please avoid sending sensitive personal information unless it is genuinely necessary for us to provide the requested service.

We normally receive personal information:

• Directly from you
• Through our website contact and booking forms
• During telephone, email, WhatsApp or social-media conversations
• When you request a quotation or book work
• From a builder, landlord, letting agent, contractor, property manager or property owner asking us to contact or attend on your behalf
• From publicly available business websites, directories or professional profiles where we are contacting a business about relevant services
• From payment, accounting or booking providers used in connection with our services

If another person provides your information to us, we will only use it for the relevant enquiry, booking or project.

We may use your personal information to:

• Respond to enquiries
• Discuss and assess proposed work
• Prepare quotations and designs
• Arrange appointments and site visits
• Provide electrical, plumbing, security and installation-support services
• Manage ongoing projects
• Purchase or arrange delivery of required materials
• Complete inspection, testing, certification and job documentation
• Process invoices and payments
• Maintain accounting, tax and business records
• Manage guarantees, defects, returns or remedial work
• Respond to complaints or disputes
• Protect our legal rights and defend legal claims
• Maintain the security and functionality of our website
• Improve our services and customer experience
• Send marketing where you have consented or where otherwise permitted by law

We do not sell your personal information.

Under UK data-protection law, we must have a lawful reason for using your personal information. Depending on the circumstances, we rely on:

We use information where it is necessary to provide a quotation, take steps at your request before entering a contract or complete an agreed service.

We retain and use certain information to comply with accounting, taxation, health and safety, regulatory and other legal requirements.

We may use information where reasonably necessary to:

• Operate and administer Sparkeye
• Respond to customers and manage projects
• Improve our services
• Prevent fraud or misuse
• Maintain website and information security
• Recover debts
• Deal with complaints
• Establish, exercise or defend legal claims
• Contact relevant business clients about our services

We consider your rights and interests before relying on legitimate interests.

We rely on consent where required, including for optional cookies and certain marketing communications. You may withdraw your consent at any time.

When you submit a website form, we use the information to respond to your enquiry, assess the requested work and arrange any agreed next steps.

Files may contain photographs of your property, electrical equipment, plumbing systems, plans or existing documentation. Only send information relevant to your enquiry.

Submitting an enquiry does not require you to accept a quotation or proceed with any work.

Our forms use Google reCAPTCHA to protect the website from spam and misuse. Google may process technical information such as your IP address and device information in accordance with its own privacy policy and terms.

Our website and booking facilities are provided through GoDaddy and its associated services.

If you create an account or make a booking, information may be processed by GoDaddy to operate those features.

Where electronic payments are offered, payment information is processed by the relevant payment provider. Sparkeye does not normally receive or store your complete payment-card details.

Payment providers, banks and accounting platforms will process information under their own privacy notices.

We may take photographs during a project to:

• Record the condition of an installation
• Plan or evidence work
• Support testing, certification or invoicing
• Manage warranties, defects or disputes
• Demonstrate completed work

We will take reasonable steps to avoid publishing names, addresses, registration plates or other identifying information.

We will obtain permission before deliberately publishing photographs that clearly identify a customer or private property. You may ask us not to use photographs publicly at any time.

Cookies are small files placed on your device when you visit a website.

Our website may use:

• Essential cookies needed for security and basic website operation
• Booking and account cookies
• Preference cookies
• Analytics cookies that help us understand how visitors use the website
• Third-party cookies associated with embedded services or social-media links

Where required, optional cookies will only be used after you have selected Accept through our cookie banner. You can decline optional cookies or change your browser settings.

Disabling some cookies may affect certain website features.

Where necessary, we may share relevant information with:

• Website, email, storage and booking providers
• Payment processors and banks
• Accountants, bookkeepers and professional advisers
• Suppliers and delivery companies
• Employees and approved subcontractors involved in your project
• Certification, registration or regulatory bodies where applicable
• Insurers, legal advisers and debt-recovery providers
• IT and information-security providers
• Government bodies, regulators, courts or law-enforcement authorities where legally required
• A purchaser or successor if the business is sold or reorganised

We only provide the information reasonably necessary for the relevant purpose. Suppliers and subcontractors are not permitted to use customer information for unrelated purposes.

Some technology providers, including website, email, cloud-storage, analytics and social-media providers, may process information outside the United Kingdom.

Where personal information is transferred internationally, we require an appropriate legal safeguard. This may include UK adequacy regulations, an International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another safeguard recognised by UK law.

You may contact us for further information about the safeguards used.

We retain personal information only for as long as reasonably necessary.

Our usual retention periods are:

• Unsuccessful enquiries and associated attachments: up to 12 months after the last meaningful contact
• Customer, project, quotation and contractual records: normally up to six years after completion or the end of the relationship
• Invoices, payments and accounting records: at least six years from the end of the relevant company financial year, or longer where legally required
• Electrical reports, certificates, test results and safety records: for the period required to demonstrate the work completed and meet legal, professional or insurance obligations
• Complaints, disputes and legal claims: until the matter and any relevant limitation period have ended
• Marketing information: until you unsubscribe, withdraw consent or the information is no longer reasonably required
• Cookie information: according to the duration of the relevant cookie and your selected preferences

We may retain information for longer where required by law, an insurer, a regulator or an ongoing legal dispute.

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, alteration or disclosure.

These measures include restricting access to information, using appropriate account security, maintaining secure business systems and only sharing information where necessary.

No internet or storage system can be guaranteed completely secure, but we review our arrangements as the business develops.

Depending on the circumstances, you may have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how information is used
• Object to particular uses of your information
• Request the transfer of information you provided to us
• Withdraw consent where processing relies on consent

These rights are not absolute, and legal or regulatory requirements may sometimes require us to retain information.

To exercise a right, contact sparkeyeinstalls@gmail.com. We may need to verify your identity before responding.

You have the right to object to our use of your personal information where we rely on legitimate interests.

You can also object at any time to your information being used for direct marketing.

To object, email sparkeyeinstalls@gmail.com.

We may occasionally contact customers or relevant business clients about Sparkeye services.

You can ask us to stop marketing communications at any time by replying to the communication or emailing sparkeyeinstalls@gmail.com.

Stopping marketing will not prevent us from sending necessary messages about an existing quotation, booking, project, invoice or legal obligation.

Our website contains links to services such as Facebook, Instagram and WhatsApp.

If you use these services to contact us or follow an external link, the relevant provider may collect information under its own privacy policy. Sparkeye does not control how third-party websites process information.

Our services are not directed at children, and we do not knowingly collect children’s personal information through the website.

Where work relates to a property occupied by children, the responsible adult should communicate with us.

Sparkeye does not currently use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.

Please contact us first if you have concerns about how we have handled your information. We will try to resolve the matter promptly.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk

We may update this privacy policy when our services, website systems, suppliers or legal obligations change.

The latest version will be published on this website with the date of the most recent update.